Warranty Claim Guidelines

Warranty Guidelines

 Our warranty services are limited to repairing or replacing the product, at Replug’s discretion. To avail of warranty services, you’ll need to provide proof of purchase. You can register a warranty service request on our website. All Replug products come with a 90 to 180 Days months manufacturing warranty. If you encounter any issues, please contact our HelpCenter, and we’ll be happy to assist you.

Warranty Claim Procedure

Here’s a step-by-step guide to our warranty claim process:

1. Submit a warranty claim form: Fill out the form on our HelpCenter, and a ticket will be generated for our customer service team.

2. Review and reverse pickup: Our team will review your claim and arrange for a reverse pickup within 24-48 hours.

3. Pickup and delivery: The product will be picked up from you within 24-48 hours and delivered to our warehouse within 3-5 business days.

4. Testing and repair: Our testing team will identify the issue and repair or replace the product within 5-7 business days.

5. Dispatch and delivery: The repaired or replaced product will be shipped back to you within 24 hours, with tracking details provided via email.

Warranty Exclusions

Our warranty does not cover:

– Damage caused by misuse, neglect, or unauthorized repairs

Products not operated according to the instruction manual

– Issues related to normal wear and tear, look, and feel

– Defects caused by external factors like lightning, abnormal voltage, or acts of God

Warranty Period

Our warranty is valid for 90 To 180 Days months from the date of purchase, as determined by proof of purchase.